Frequently asked questions

Lab-grown diamonds are created in advanced laboratories, mimicking the natural process. They possess the same stunning beauty and durability as natural diamonds but are more sustainable and conflict-free. By choosing lab-grown, you're making an ethical choice for luxury.

Absolutely. Lab-grown diamonds are genuine diamonds, composed of the same carbon structure as natural stones. You can enjoy their brilliance and quality without compromising your values.

Lab-grown diamonds offer exceptional value, allowing you to choose larger or higher-quality stones for your budget. Plus, they come without the environmental and ethical concerns associated with mined diamonds.

As a London-based brand, we blend traditional craftsmanship with modern design. Our pieces reflect the vibrant culture and artistry of Britain, ensuring each item is not just jewellery but a statement of elegance.

Yes. Every piece is made to order. This ensures you receive a unique creation tailored just for you.

Our commitment to quality means that each piece takes around 14 days to craft. This meticulous process ensures that your jewellery is made with the utmost care and attention to detail.

Yes. We love creating personalised pieces. Whether you have a specific design in mind or need assistance, our team is here to help you bring your vision to life — contact us on WhatsApp.

Use our ring size guide to convert between UK, US and EU sizes, or have your finger measured by a local jeweller. If you are between sizes, message us before ordering and we will advise.

You can pay by card at checkout, or by Alipay using the QR code shown after you place your order. Your piece goes into production once payment is confirmed.

We provide various tracked shipping options, with times varying based on your location. Rest assured, we will keep you informed about your order's journey from our closest workshop to your doorstep.

As each piece is made to order, we do not offer refunds. We encourage you to reach out with any questions or customisation requests before placing your order to ensure your complete satisfaction.

Sign in with the email you used at checkout to see your order status and tracking number, or open the link in your shipping confirmation email.

To maintain its stunning shine, clean your jewellery regularly with a soft cloth and mild soap. Avoid harsh chemicals and store it safely when not in use.